At KSHESH LLC, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, we offer a fair and transparent refund and returns policy as detailed below.

Eligibility for Returns and Exchanges

  1. Items must be returned in unused condition, with all original tags, packaging, and documentation intact.
  2. Products with damages, stains, or signs of use caused by the customer are not eligible for returns or exchanges.
  3. Items must be returned within 30 days of receiving the goods.

Free Returns and Exchanges

  1. Returns and exchanges are free; however, customers are responsible for the shipping costs to return the items.
  2. If you opt for an exchange, we will cover the shipping costs for sending the replacement item.

Customs Duties and Import Fees

  1. If customs duties or import fees are incurred, customers must pay these fees and ensure the goods are cleared from customs.
  2. Failure to pick up items from customs or refusal to pay duties will result in the item being returned to us, and the return shipping costs will be deducted from the refund amount.

How to Initiate a Return or Exchange

  1. Contact our customer support team at [email protected] or call (303) 519-5625.
  2. Provide your order number, a brief explanation of the reason for return or exchange, and photographs if the product is defective.
  3. Our team will provide a return authorization and the necessary return shipping address.

Processing of Refunds

  1. Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  2. Refunds will be issued to the original payment method.
  3. Shipping costs paid during the initial purchase are non-refundable unless the item was defective or incorrect.

Non-Returnable Items

  1. Products marked as “Final Sale” or “Non-Returnable” are not eligible for returns or exchanges.
  2. Items that have been altered, customized, or otherwise modified after purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of receiving the order. We will arrange for a replacement or refund, and you will not be charged for shipping in such cases.

Return Address

All returns should be sent to:
KSHESH LLC
3634 Krameria St, Denver, CO 80207, USA

Contact Us

For any further assistance regarding returns or refunds, please reach out to:

Thank you for shopping with KSHESH LLC. We value your trust and aim to provide the best service possible!